Reference

What Our Terms Conditions Cover

Your account, your wallet and every bKash, Nagad or Rocket transfer you make run on the rules written down here, so read this once and you'll know what we expect from you and what you can ask of us.

Account rulesWallet and payment termsMobile sign-in rulesChange noticesLocal law first
wz2game What Our Terms Conditions Cover
DATA AND ACCESS

Security Rules Behind Your Wallet

We store only what the terms need to work: your name, mobile number, wallet reference and the transaction lines behind each bKash, Nagad or Rocket transfer. Passwords are hashed, sign-in runs on a one-time code sent to your phone, and session tokens expire so a borrowed handset doesn't stay logged in. Cookies keep you signed in and remember your language, nothing more invasive than that. Closed accounts keep a ledger record for as long as local finance rules require, then it's removed. Ask support to correct or delete anything outside that window and we'll action it.

What We Store

Your name, mobile number, wallet reference and the transaction lines behind each transfer. Nothing about your spending habits is sold or shared with advertisers.

Cookies on Your Browser

Cookies keep you signed in and remember your language choice. Clear them and you'll simply sign in again with a one-time code, with no balance and no history lost.

Sign-In Protection

Every login sends a one-time code to the number on the account, and sessions expire on their own. If a handset goes missing, message support and we'll end the session and lock the wallet.

Records and Change Requests

Transaction records stay on file as long as local finance rules require, then they go. Ask us to correct your details or delete anything outside that period and we'll confirm in writing.

REACHING SUPPORT

Where to Ask About These Terms

If a clause here doesn't make sense, ask before you act on it. The wz2game support desk handles questions about account rules, wallet verification and closed markets, and we reply in English. Live chat is quickest, since you're already signed in and we can see the wallet and the transfer you're asking about without you explaining it twice. Email suits anything you want kept in writing, and it's the route we use for formal complaints. Keep your account number and the wallet reference handy.

Live Chat Open chat from any page on your phone, signed in. We can see the wallet and the transaction you're asking about, so most terms questions get settled in the first reply.
Email Write to the address on our contact page for anything you want on record, whether a closure request, a correction, or a complaint about a clause. Include your account number and the wallet reference.
Account Messages Anything we need to tell you about updated terms lands here first, marked on the bell inside your account. Read it before you next sign in so nothing changes under you.

Questions About the Terms

These are the terms questions our desk gets most, answered the way we'd say it over tea rather than in legal phrasing. If yours isn't here, message us with the clause number and we'll point to the line that covers it. One thing worth saying up front: nothing on this page overrides your local law. Where the two differ, your law wins, and we'll tell you what that means for your account and your wallet.

No. Holding an account costs nothing. Money only moves when you choose to send it through bKash, Nagad or Rocket, or withdraw. Your wallet provider may add its own transfer charge, and that charge is theirs.

One account per person. Duplicate accounts get closed, and any balance tied to the extra one is sent back to the wallet it came from. Staying with a single account also means verification only happens once.

The transfer gets flagged during verification and the payment may be reversed. Fund only from a bKash, Nagad or Rocket number registered in your own name, which keeps your balance clean and withdrawals moving.

Yes. Ask support in writing and we'll verify the wallet, settle any open bet, and send the remaining balance to your registered wallet. Records tied to local finance rules stay on file for the required period.

They change when a payment route or provider rule does. We post the updated text here and flag material changes inside your account before they apply, so you're never caught by a clause you never saw.

Your local law comes first, and availability depends on your region and what is permitted there. Where our terms and your law disagree, your law wins. Raise the issue through support in writing and we'll respond on the record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.