Reference

What Our Legal Notice Covers

Everything that governs your account sits on this page: the terms you accept when you open it, how deposits and cash outs through bKash, Nagad or Rocket are handled, and what we do with your data. Read it once before you send money.

Account termsWallet and cash out rulesEligibility by regionPrivacy and cookies
wz2game What Our Legal Notice Covers
ASKING ABOUT A CLAUSE

Where To Ask About a Clause

Clause questions get answered quicker when you ask from inside your account. Open the help panel, pick the wallet or account topic, and paste the transaction ID from your bKash, Nagad or Rocket message. That reference lets our team pull the record without going back and forth on details. For anything you want handled formally, such as a data request, a correction to your name or a closure, use the support inbox linked in the footer. Keep the message short and include the number you registered with.

In-Account Help Panel Sign in, open help, and choose the account or wallet topic. Attach your bKash, Nagad or Rocket transaction ID and our team can read the payment record straight away.
Footer Support Inbox Use this when the issue is a term, a data request or a closed account. Write from the number you registered, tell us the clause, and we reply on that same thread.
Ask Before You Deposit Not sure a rule applies to you? Ask first. A short question about eligibility or a cash out route costs you nothing, and it saves a manual check later on.
DATA AND SECURITY

How We Handle Your Account Data

Your registration details, wallet numbers and transaction history are stored so we can run the checks described above: matching a deposit to a sender, releasing a cash out, and answering you when you ask what happened. We hold that record while your account is open and for the period afterwards that local record-keeping rules require. You can ask for a copy of what we hold, or for a correction, through the support inbox. Cookies on the site carry sign-in state and language choice, nothing more.

Deposit Records

Every bKash, Nagad or Rocket deposit keeps its transaction ID against your account. That is what lets us trace a missing credit, and it is the first thing we ask for when you write in.

Login Protection

Sign-in pairs your password with a one-time code sent to your registered number, so a borrowed phone does not become a borrowed account. You can change the password yourself at any time.

Cookies We Set

Session cookies keep you signed in while you move between the lobby and your wallet on a phone browser. Clearing them just means signing in again; nothing in your balance is affected.

Requests and Retention

Ask for a copy of your stored details, a correction, or closure of the account. We keep transaction history for the record-keeping period local rules set, even after an account closes.

Legal Questions We Get Asked

These are the questions that come up most before a first cash out. Short answers, and none of them hide behind fine print. The terms on this page are the same text our support team reads from, so the reply you get by message will match what you read here. If your point is not covered, send it to the support inbox with your account number and we will point you to the exact clause.

Yes. Ticking the box when you open the account is the acceptance, and it covers the wallet rules, cash out checks and data handling set out above. Read it before you deposit, not after.

Straight into your account wallet once the reference matches. Send from a wallet in your own name; a third-party transfer goes to a manual check and can hold up the credit while we trace it.

Access follows your local law and eligible regions, so it depends where you are. If you move or travel, check with support before you log in from a new country.

We can suspend or close the extra account, and any pending cash out is checked first. You get a message through the support channel explaining which term was the problem.

Write from your registered number to the support inbox and say what you need: a copy, a fix to your name, or closure. We answer on that thread after checking the account.

Sometimes, when a payment rail or a local rule shifts. The version on this page is the one that applies, so read it again before a large deposit or a cash out.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.